FREQUENTLY ASKED QUESTIONS
How do I get signed up?
You must be 19+ years of age to sign up.
Click here to create and register an account using your email address.
How do I place an order?
To shop simply browse through our selection of products and add them to the cart. When you are finished up shopping you click the shopping cart to begin the checkout process.
This is where you will review your items, enter your billing & shipping information. After reviewing the Terms & Conditions(T&Cs) and accepting you can ‘Place Order’. A unique order number will be provided with an invoice.
Proceed to the E transfer processes Interact e transfers should be sent to;
– EMAIL: firstname.lastname@example.org
– QUESTION: company name
– ANSWER: “orderweed”
– Be sure to include your ORDER NUMBER in the e-Transfer message
– If someone else is paying CLIENT NAME & ORDER# is required
Order updates will begin once your transfer has been accepted. Your order will begin processing, upon shipment a tracking number will be provided, and your order will be complete.
Thank you for choosing OWO!
When do I receive updates on my order?
After you checkout and send your Interac e-Transfer payment, your order will go through a few stages. Your items are put On Hold as soon as your order is placed.
Once we’ve had a chance to accept and deposit your e-Transfer payment, you’ll receive an email notification that your order status has changed from On Hold to Processing. Please keep in mind that payments can take 24-48 hours to be accepted by us after you’ve sent them, although your funds will leave your account immediately.
Once payment is received, your order will be picked, packed and shipped to you via Canada Post Xpresspost. Orders can take 1-2 business days to be shipped after payment is accepted, but most are sent out the next business day. Your Canada Post tracking number will be sent to you via email shortly after your package ships.
Missing Item Policy: What do I do if I think an item is missing from my order?
If you suspect an item you ordered is missing, please DO NOT open the vacuum sealed package that is found within the sealed envelope. If you do open the vac sealed bag which is located inside the envelope; we unfortunately won’t be able to process your request. If you do discover you are missing an item from your order please keep the vacuum-seal on the bag and take two photos of it — one of the front, and one of the back. Please send an email to email@example.com with the following :
1) First & Last Name
2) Order Number
3) The two photos (back & front of Vacuum Sealed pack)
4) Missing Item(s)
We will review your request and if your package is still properly sealed in the photos and there is an item missing we will happily send you the item(s) within 3 business days.
Please see Terms and Conditions for more information.
Is there a minimum order?
There is no minimum order. However, shipping charges are added to each order, making it beneficial for patients to order large quantities. Free shipping applies to all orders over $200
How do you accept payment?
We accept Interac E-transfer online.
We do not accept Credit Cards, Tangerine or Paypal
How do I send my payment via Interac e-Transfer
How to send payment through e-Transfer, login to your bank account online, click Transfer > Interac e-Transfer. Add a recipient by entering our name – Orderweedonline, email address – firstname.lastname@example.org and provide a security question. The password to the security question MUST be ‘orderweed ‘ (all lowercase). Lastly, just select how much you need to send. IMPORTANT: Please include order number in the notes section of an etransfer.
Be aware: It may take us 1-2 business days to accept your payment due to high volume.
Is someone else paying for your order? Here's what you need to do!
The billing information provided must match the payment details on the e-transfer submitted for an order. We can accept payment from someone else on your order, please include
Customers must ensure the billing information coordinates with the payee information. If this information does not match we will hold the order until the sender of the funds contacts us to approve the transaction.
We go through this confirmation process to protect all parties involved. Because: the internet.
What shipping service do you use?
We use Canada Post Xpress Post, which generally takes 2 business days (Rarely, Canada Post can take up to 7 business days, depending on location).
Parcels are packed thoughtfully to provide ultimate discretion. Items are carefully vac sealed, inspected and finished inside a generic bubble envelope. This envelope is then packed in a Canada Post Xpress bubble mailer.
All parcels will have a signature required sticker, this acts as insurance to ensure its arrival to you. If you do not wish to have this service on your parcel please let us know in the notes section of your order or via email at email@example.com. Packages requested “no signature” will be left at the residence, client assumes security.
What is the shipping cost/delivery time?
Shipping flat rate is $20. Delivery time will vary based on whether you are local, regional, or national. All parcels have a signature required sticker on them unless otherwise specified by the customer. This is an insurance on your package to ensure its arrival.
Local/Regional deliveries may take up to 2 to 5 business days. National deliveries may take up to 2 to 7 business days. Please keep this in mind when you are placing your order.
When is my order shipped out?
Please note it may also take 1-2 business days to see your payment processed.
Once we accept payment you will begin to receive order updates on the email provided. Processing of your package can take 1 to 2 business days. Tracking information will be sent to your provided email once your order is shipped, keep in mind tracking numbers can take 1 business day to become active. Your order will then be updated to ‘complete’ status.
Canada Post only ships parcels ship Monday-Friday.
How will I receive my tracking number?
You will receive an automated email containing your tracking details within 24 hours of your order being shipped. This number may not be active for tracking on the Canada Post website for up 1 business day. Don’t forget to check you spam/junk folders!
*Also add firstname.lastname@example.org & email@example.com into your email contact list if you are not receiving your automated tracking email. If that still does not work you can always email into our customer service line during our hours of operation and we’d happily provide it to you. (firstname.lastname@example.org)
How often do you update your stock?
Click here to see our menu, which is updated daily for your shopping convinces !
What if you sell out of the item I have requested?
Due to high volume and depending on when we receive your payment, we may run out of the item that you have requested, but in this situation we will always provide you with the best available alternative.
Please see Terms and Agreements for more information if needed.
How do I redeem a Daily Deal? How do I redeem Free Shipping?
You must apply the code in your cart in order to redeem the daily deal. If the code is not entered in your cart, your order will not be applicable to any discount. Daily deals change daily, so orders must be placed on the day of the deal desired in order to capture it. If you have forgotten to input a deal code, cancel your order and place it again. Orders that have already been paid for cannot be cancelled or modified. We do not offer any compensation if a customer has forgotten to input a desired discount code. Only one discount code per order, no stacked discounts will be accepted. Discount codes do not apply to sale items. Click Here to check out our Daily Deals!
Free Shipping is available once the cart reaches $200. The customer is responsible for selecting this promotion and updating their cart accordingly. We do not offer any compensation if a customer has forgotten to capture a desired promotion.
My Canada Post tracking number says "successfully delivered" but I have not received my order
There are 2 likely scenarios:
a) the postal worker put it in the wrong mailbox, or
b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will create a ticket with Canada Post on your behalf. Please do not open your own ticket. We ask that customers allow us to create the service ticket for any undelivered orders as it is easier for us to communicate directly with Canada Post. This way any issues can be resolved in a more timely manner. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later than expected. If your package is lost in transit or confiscated by authorities, we will send you a ONE TIME replacement package up to $500.
From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
- with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
- their Community Mail Box for the item or parcel compartment key;
- around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
Please see terms and conditions for more information.
My Canada Post tracking information has not updated recently
If your tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.
More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.
My package is going to the wrong destination
If your tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days. Call in and let us know right away so we can help get this situation resolved.