HERE ARE OUR FREQUENTLY ASKED QUESTIONS
A: Check out our list of medical conditions. Must be 19+
A: If you're 19+ years of age, click on the settings gear in the top right hand section of the screen. This will take you to a login page. Choose create an account and fill out your personal information, and create a password.
A: We accept Interact E-transfer and credit cards (for credit card payment please call us directly).
A: There is no minimum order. However, shipping charges are added to each order, making it beneficial for patients to order large quantities.
Navigate to the SHOP tab to easily view our menu, which is updated as new product comes in.
A: We use Canada Post Xpresspost (which takes 2-7 business days) if you place your order between Monday - Friday. Parcels are packed thoughtfully with smelly sheets inside generic Canada Post packaging in order to provide discretion. We also have the option of shipping UPS, just ask your customer service representative.
A: Your package will have same day shipping if your order is placed before 11:30am (PST) on that same day, Monday-Friday. If your order is placed after 11:30am (PST), it will be shipped the following business day; given that you have already made payment and all products are in stock.
A: XpressPost is typically between $15-$20 depending on size and location. Delivery time will vary based on whether you are local, regional, or national. Local/Regional deliveries may take up to 4 business days. National deliveries may take up to 7 business days. Please keep this in mind when you are placing your order. Please see our UPS SHIPPING rates for all provinces.
A: Click on the link and enter the tracking number that Orderweedonline.ca has provided to you. https://www.canadapost.ca/cpo/mc/personal/postalcode/fpc.jsf
A: You will receive an automated email containing your tracking details within 24 hours after your order has been shipped out. This number may not be active for tracking on the Canada Post website for up to 24 hours. Don't forget to check you spam/junk folders!
A: If you are looking to send payment through e-Transfer, login to your bank account online, click Transfer > Interac e-Transfer. Add a recipient by entering our name - Orderweedonline, email address - firstname.lastname@example.org and provide a security question. The password to the security question MUST be ‘orderweed ' (all lowercase). Lastly, just select how much you need to send. IMPORTANT: Please include order number in the notes section of an etransfer.
A: Each order will go through a few stages. As soon as payment is received your order will be labelled 'Processing' - this means we are packing your order. Once picked and packed an order will be updated to 'Complete' - this means your order is on it's way to the postal office. Finally you will receive an update within 24hrs with your tracking information, which is sent to the email on your account - this means your order is on it's way!
A: If you suspect an item you ordered is missing, please DO NOT open the vacuum sealed package that is found within the brown sealed envelope. If you do open the vac sealed bag which is located inside the brown envelope; we unfortunately won't be able to process your request. If you do discover you are missing an item from your order please keep the vacuumed seal on the bag and take two photos of it, one of the front, and one of the back. You can then send these photos to email@example.com, along with the following : 1) First & Last Name 2) Order Number 3) The two photos (back & front of Vacuum Sealed Bag) 4) Missing Item(s) We will review your request and if your package is still properly sealed in the photos and there is an item missing we will happily send you the item(s) within 3 business days.
A: Unfortunately we do not accept returns. Once your package has been shipped all items are NON REFUNDABLE and your sale is FINAL. If your order has not been shipped yet, you may cancel your order and receive a full refund if you paid via credit card. If paid via Interac E-Transfer we can only issue a store credit, if you items have not yet been shipped.
A: Due to the summer months being hotter we have experienced some of the edibles melting from the heat. They may not cosmetically look great but they still have the same medicinal effects as before. Edible orders will be at your own risk and if they arrive melted, we will not be able to replace them. Most melted edibles are fixed quite easily by placing in the fridge to solidify. We apologize for any inconvenience.
A: Please E-mail us your first and last name and phone number. We will get back to you as soon as possible. Also ensure that your call is made during the phone hours of operation. Keep in mind our phone lines are limited and often we are on the line with another client, phone calls are returned in the order received. 9:30AM - 3:30PM (PST)
A: If no one answers the door, the delivery agent will look for a safe location on the receivers property. If not available, the item will be left at a local post office for pickup.
A: Due to high volume and depending on when we receive your payment, we may run out of the strain that you have requested, but in this situation we will always provide you with the best available alternative.
A: Daily deals are updated by 9:00am PST and available on the top banner of the home page. You must apply the code in your cart in order to redeem the daily deal. If the code is not entered in your cart, your order will not be applicable to any discount. Daily deals change daily, so orders must be placed on the day of the deal desired in order to capture it. If you have forgotten to input a deal code, cancel your order and place it again. Orders that have already been paid for cannot be cancelled or modified. Only one discount code per order, no stacked discounts will be accepted.
A: Unfortunately Canada Post is experiencing a 3 month back order on our preferred bubble envelope and we have no other choice but the paper ones, as they are the only size available within reason from Canada Post. This is a temporary situation and we are looking forward to the day Canada Post restocks their bubble mailers. We appreciate your patience with the current mailer options.