How do I get signed up?

Signing up is super easy. You must be 19+ years of age to sign up.

Click here to create and register an account using your email address.

You can also create an account during the checkout process of your first order.

How do I place an order?

Simply browse through our selection of products and add them to the cart as you wish. When you are finished shopping, navigate to the shopping cart to begin the checkout process.

From the cart page, you can review your selected items and proceed to the next page to enter your billing and shipping information. After reviewing and accepting our Terms & Conditions, you place your order. A unique order number, as well as full payment instructions will be displayed on the following page.

Proceed to your online banking profile to complete your Interac e Transfer payment. Payments should be sent to:

Email: (*payments with an ‘s’)
Payee Name: Online Payments
Security question: favourite city
Security answer: vancouver
e-Transfer message: your 5-digit order number

Do not make any reference to the website or products ordered in your e-Transfer.

– If someone else is paying, CLIENT NAME & ORDER# is required

Order updates will begin once your transfer has been accepted. You should receive a notification when we’ve received payment and begun processing your order, as well as tracking information once we’ve shipped your order. You can also log-in to the Account section of our website to view order updates.

Be sure to check out our FAQs and T&Cs for lots of useful information.

Thank you for choosing OWO!

When do I receive updates on my order?

Login to your account to view order history and statuses, as well as tracking information when available.

After you checkout and send your Interac e-Transfer payment, your order will go through a few stages. Your items are put On Hold as soon as your order is placed.

Once we’ve had a chance to accept and deposit your e-Transfer payment, you’ll receive an email notification that your order status has changed from On Hold to Processing. Please keep in mind that payments can take 24-48 hours to be accepted by us after you’ve sent them, although your funds will leave your account immediately.

Once payment is received, your order will be picked, packed and shipped to you via Canada Post Xpresspost. Orders can take 1-2 business days to be shipped after payment is accepted, but most are sent out the next business day. Your Canada Post tracking number will be sent to you via email shortly after your package ships.

Missing Item Policy: What do I do if I think an item is missing from my order?

If you suspect an item you ordered is missing, please do not open the vacuum-sealed package that is found within the sealed envelope. Proceed to take two photos of it — one of the front, and one of the back. Please send an email with the photos attached to Remember to include as much information as possible, including:

1) First & Last Name
2) Order Number
3) Details of the missing item(s)

Requests will be reviewed and responded to within 24-48 hours.

Please see Terms and Conditions for more information.

Is there a minimum order?

There is no minimum order. Shipping is free on orders over $200.

How do you accept payment?

We accept Interac E-transfer online.

We do not accept Credit Cards, Tangerine or PayPal

How do I send my payment via Interac e-Transfer?

How to send payment through e-Transfer, login to your bank account online, click Transfer > Interac e-Transfer. Add a recipient by entering our e-Transfer information:

Email: (*payments with an ‘s’)
Name: Online Payments
Security question: favourite city
Security answer: vancouver
Message: your 5-digit order number

If someone else is paying for your order, be sure to include the CLIENT NAME with your order number.

Please allow up to 24 hours after sending payment for it to be processed.

Is someone else paying for your order? Here's what you need to do.

The billing information provided must match the payment details on the e-transfer submitted for an order. We can accept payment from someone else on your order, please include
Patients Name

Customers must ensure the billing information coordinates with the payee information. If this information does not match we will hold the order until the sender of the funds contacts us to approve the transaction.

We go through this confirmation process to protect all parties involved.

What is your return policy?

We do not offer refunds, returns or exchanges.

If you are dissatisfied with an item you received, please reach out to give us a chance to make things right.

What shipping service do you use?

We use Canada Post Xpress Post, which generally takes 2 business days (Rarely, Canada Post can take up to 7 business days, depending on location).

Parcels are packed thoughtfully to provide ultimate discretion. Items are carefully vac sealed, inspected and finished inside a generic bubble envelope. This envelope is then packed in a Canada Post Xpress bubble mailer.

Orders valued over $100 will have a signature required sticker applied by default. If you do not wish to have this service on your parcel, please let us know in the notes section of your order.

What is the shipping cost/delivery time?

Flat-Rate shipping is $20. Delivery time will vary based on your location.

Local/Regional deliveries may take up to 2 to 5 business days. National deliveries may take up to 2 to 7 business days. Please keep this in mind when you are placing your order.

For more accurate delivery estimates, visit the Canada Post website.

When is my order shipped out?

Orders are generally shipped out within 24 hours of payment being processed. Please allow up to 24 hours after sending payment for it to be processed.

You should receive an order update including your tracking info when your package has been shipped. You can also login to your account to view order history including tracking info when available.

Canada Post operates Monday to Friday. Tracking information received on weekends or holidays will not activate until the next business day.

How will I receive my tracking number?

You should receive an automated email containing your tracking details within 24 hours of your order being shipped. Don’t forget to check you spam/junk folders. Please allow up to 24 hours for your tracking number to activate.Tracking received on weekends or holidays will activate on the next business day.

*Add to your safe-sender list to help ensure your order update emails don’t end up in your spam/junk folder. You can also login to your account on our website to view order updates including tracking info when available.

My package says it's arrived but I haven't received it

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will create a ticket with Canada Post on your behalf. Please do not open your own ticket. We ask that customers allow us to create the service ticket for any undelivered orders as it is easier for us to communicate directly with Canada Post. This way any issues can be resolved in a more timely manner. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later than expected. If your package is lost in transit or confiscated by authorities, we will send you a ONE TIME replacement package up to $500. 

From Canada Post

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Please see terms and conditions for more information.

My package is going to the wrong destination

If your tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days. Call in and let us know right away so we can help get this situation resolved.

How often do you update your stock?

Click here to see our menu, which is updated daily for your shopping convinces !

What if you sell out of the item I have requested?

Due to high volume and depending on when we receive your payment, we may run out of the item that you have requested, but in this situation we will always provide you with the best available alternative.

Please see Terms and Agreements for more information if needed.

How do I redeem a Daily Deal? How do I redeem Free Shipping?

You can apply available discount codes, including Daily Deals, during the checkout process to receive 

If the code is not entered in your cart, your order will not be applicable to any discount. Daily deals change daily, so orders must be placed on the day of the deal desired in order to capture it. If you have forgotten to input a deal code, cancel your order and place it again. Orders that have already been paid for cannot be cancelled or modified. Only one discount code per order, no stacked discounts will be accepted. Discount codes do not apply to sale items. Click Here to check out our Daily Deals!

Free Shipping is unlocked on orders over $200.