OUR MOST COMMONLY
ASKED QUESTIONS

Contact us if you have any other questions

How do I get signed up?

First you must be  19+ years of age to sign up. Now click on the settings gear in the top right hand section of the screen. This will take you to a login page. Choose create an account and fill out your personal information, and create a password.

When do I receive updates on my order?

Each order will go through a few stages. As soon as payment is received your order will be labelled ‘Processing’ – this means we are packing your order. Once picked and packed, your order will be updated to ‘Complete’ – this means your order is on it’s way to the postal office. Finally you will receive an update within 24hrs with your tracking information, which is sent to the email on your account – this means your order is on it’s way!

What do I do if I think an item is missing from my order?

If you suspect an item you ordered is missing, please DO NOT open the vacuum sealed package that is found within the brown sealed envelope. If you do open the vac sealed bag which is located inside the brown envelope; we unfortunately won’t be able to process your request. If you do discover you are missing an item from your order please keep the vacuumed seal on the bag and take two photos of it, one of the front, and one of the back. You can then send these photos to info@orderweedonline.ca, along with the following : 1) First & Last Name 2) Order Number 3) The two photos (back & front of Vacuum Sealed Bag) 4) Missing Item(s) We will review your request and if your package is still properly sealed in the photos and there is an item missing we will happily send you the item(s) within 3 business days.

Is there a minimum order?

There is no minimum order. However, shipping charges are added to each order, making it beneficial for patients to order large quantities. Free shipping applies to all orders over $200

How do you accept payment?

We accept Interact E-transfer online.

We do not accept Credit Cards, Tangerine or Paypal

How do I send my payment via Interac e-Transfer

If you are looking to send payment through e-Transfer, login to your bank account online, click Transfer > Interac e-Transfer. Add a recipient by entering our name – Orderweedonline, email address – orders@orderweedonline.ca and provide a security question. The password to the security question MUST be ‘orderweed ‘ (all lowercase). Lastly, just select how much you need to send. IMPORTANT: Please include order number in the notes section of an etransfer.

Is someone else paying for your order? Here's what you need to do!

The billing information provided must match the payment details on the e-transfer submitted for an order. 

Customers must ensure the billing information coordinates with the payee information. If this information does not match we will hold the order until the sender of the funds contacts us to approve the transaction.

We go through this confirmation process to protect all parties involved. Because: the internet.

What shipping service do you use?

We use Canada Post Xpress Post (which takes 2-7 business days depending on location) if you place your order between Monday – Friday. Weekend orders will be shipped out the following Monday, this is any order placed from Friday evening through to Sunday.

Parcels are packed thoughtfully to provide discretion. They are then vac sealed and finished off with a smelly sheets inside the generic Canada Post packaging.

All parcels will have a signature required sticker. If you do not wish to have this service on your parcel please let us know in the notes section of your order or via email at orders@orderweedonline.ca

We also have the option of shipping UPS, please phone in to speak to a customer service representative to switch to this provider.

When is my order shipped out?

Your package will have same day shipping if your order is placed before 11:30am (PST) on that same day, Monday-Friday. If your order is placed after 11:30am (PST), it will be shipped the following business day; given that you have already made payment and all products are in stock.

What is the shipping cost/delivery time?

Shipping flat rate is $15. Delivery time will vary based on whether you are local, regional, or national. All parcels have a signature required sticker on them unless otherwise specified by the customer.

Local/Regional deliveries may take up to 5 business days. National deliveries may take up to 7 business days. Please keep this in mind when you are placing your order.

How will I receive my tracking number?

You will receive an automated email containing your tracking details within 24 hours after your order has been shipped out. This number may not be active for tracking on the Canada Post website for up to 24 hours. Don’t forget to check you spam/junk folders!

*Also add info@orderweedonline.ca & orders@orderweedonline.ca into your email contact list if you are not receiving your automated tracking email. If that still does not work you can always call into our customer service line during our hours of operation and we’d happily provide it to you.

How often do you update your stock?

Click here to see our menu, which is updated daily for your shopping convinces !

What if you sell out of the item I have requested?

Due to high volume and depending on when we receive your payment, we may run out of the item that you have requested, but in this situation we will always provide you with the best available alternative.

How do I redeem a Daily Deal?

You must apply the code in your cart in order to redeem the daily deal. If the code is not entered in your cart, your order will not be applicable to any discount. Daily deals change daily, so orders must be placed on the day of the deal desired in order to capture it. If you have forgotten to input a deal code, cancel your order and place it again. Orders that have already been paid for cannot be cancelled or modified. We do not offer any compensation if a customer has forgotten to input a desired discount code. Only one discount code per order, no stacked discounts will be accepted. Discount codes do not apply to sale items. Click Here to check out our Daily Deals!

My Canada Post tracking number says "successfully delivered" but I have not received my order

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will create a ticket with Canada Post on your behalf. Please do not open your own ticket. We ask that customers allow us to create the service ticket for any undelivered orders as it is easier for us to communicate directly with Canada Post. This way any issues can be resolved in a more timely manner. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later than expected. If your package is lost in transit or confiscated by authorities, we will send you a ONE TIME replacement package up to $500. 

From Canada Post

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

My Canada Post tracking information has not updated recently

If your tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.

My package is going to the wrong destination

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days. Call in and let us know right away so we can help get this situation resolved.