Terms and Conditions

Shipping Disclaimer

If you happen to be ordering a large quantity of product we reserve the right to request payment via cheque or etransfer only.

Terms of Service

1. All deliveries must be to a Canadian address
2. To buy marijuana products from Order Weed Online you must be at least 19 years old
3. Order Weed Online assumes no responsibility for lost orders due to:
– mistakes made by the postal offices
– wrong address given by the customer
– damage to order by postal service
– expired PO BOX numbers
stolen packages after delivery
– Weather effect – frozen items
4. Prices, deals and availability of products are subject to change without notice
5. You are not affiliated in any way with any law enforcement
6. Orders to Newfoundland, Nunavut, and the Northwest Territories my take longer than Canada Post estimated delivery.

Missing Item / Order Error Policy

If you suspect an item you ordered is missing, please DO NOT open the vacuum sealed package that is found within the brown sealed envelope. If you do open the vac sealed bag which is located inside the brown envelope; we unfortunately won’t be able to process your request. If you do discover you are missing an item from your order please keep the vacuumed seal on the bag and take AT LEAST two photos of it, one of the front, and one of the back. You can then send these photos to info@orderweedonline.ca, along with the following :

1) First & Last Name
2) Order Number
3) The two photos (back & front of Vacuum Sealed Bag)
4) Missing Item(s) We will review your request and if your package is still properly sealed in the photos and there is an item missing we will happily send you the item(s) within 3 business days.

Out Of Stock Policy

Due to high volumes and depending on when we receive your payment, we may run out of the item that you have requested. In this situation we will always provide you with the best available alternative. Replacement items are selected based on a users order history as well as available stock. Replacements may be made based on information acquired from any and all past orders registered to the user’s account.

Replacement Package Policy

After an investigation, if it is concluded that your package is lost in transit or confiscated by authorities, we will send you a ONE TIME REPLACEMENT PACKAGE UP TO $500. 

The customer is responsible for providing accurate shipping information. If an order is RTS (returned to sender) due to the customer providing an incorrect shipping address or failing to pick up a parcel, the customer will be required to pay the RTS fee as well as a shipping fee to re-ship the parcel to the receiver.

We do not issue refunds.

Privacy Policy

Your order is packaged professionally, vacuum sealed, and inserted with a scented sheet. Our packages are discreet, have no cannabis odor, and are placed in general xpress post prepaid packaging. Yes, recreational marijuana possession/usage is illegal in Canada, but be content in the fact that we and our competitors have been operating for many years without a single customer suffering a single legal issue.

We operate responsibly, honestly, providing good customer service to make sure all our customers receive top quality product that is potent, authentic, tested and clean.

Be aware that here in Vancouver, cannabis products for recreational use are freely accepted and tolerated by the majority of citizens. We operate a responsible, discreet, in-demand service, partnered with the best growers in the industry in an honest professional manner. We only require that you are 19 years of age or older, a mature Canadian citizen living in Canada looking for some good bud.

Phone lines are not monitored at this time - remit concerns to info@orderweedonline.ca Dismiss