Terms & Conditions

Shipping Disclaimer

If you happen to be ordering a large quantity of product we reserve the right to request additional shipping fees due to weight restrictions.

Signature sticker are used as insurance for your package. Packages are tracked and only released to the signer, ensuring its delivery.

Terms of Service

1. All deliveries must be to a Canadian address. We do not ship outside of Canada.
2. To buy marijuana products from Order Weed Online you must be at least 19 years old
3. We do not issue refunds under any circumstance
4. Order Weed Online assumes no responsibility for lost orders due to:
– mistakes made by the postal offices
– wrong address given by the customer
– damage to order by postal service (Weather effect )
– expired PO BOX numbers
stolen packages after delivery
– Packages that are requested “No signature sticker”
4. Prices, deals and availability of products are subject to change without notice.
5. You are not affiliated in any way with any law enforcement
6. Orders to Newfoundland, Nunavut, and the Northwest Territories my take longer than Canada Post estimated delivery.

Unpaid orders will be cancelled after ONE WEEK, and on hold inventory will be returned to store.

Missing Item / Wrong Item / Damaged Item Policy

We advise snapping front and back photos BEFORE opening all packages. Items are strategically arranged in a way so all items in the order can be visible at once from the front and/or back.

If you suspect an item you ordered is missing, wrong or damaged, please DO NOT open the vacuum sealed package that is found within the white sealed envelope.
If you do open the vac sealed bag which is located inside the sealed envelope; we unfortunately won’t be able to process your request.
Please keep everything vacuum sealed bag and take AT LEAST two photos of it, one of the front, and one of the back. (more the better). You can then send these photos to info@orderweedonline.ca, along with the following :

1) First & Last Name
2) Order Number
3) Photos ( at least back & front of Vacuum Sealed Bag)
4) Missing, Error or Damaged Item(s) We will review your request and if your package is still properly sealed in the photos and there is an issue we will happily send you the item(s) within 3 business days.

Out Of Stock Policy

Due to high volumes and depending on when we receive your payment, we may run out of the item that you have requested. In this situation we will always provide you with the best available alternative. Replacement items are selected based on a users order history as well as available stock. Replacements may be made based on information acquired from any and all past orders registered to the user’s account.

In the event there is no suitable replacement a personalized coupon code will be issued for the dollar amount. (Acting like a gift card)

We do not issue refunds under any circumstance.

Replacement Package Policy

After an investigation (timeline is dependent on courier service), if it is concluded that your package is lost in transit or confiscated by authorities, we will send you a ONE TIME REPLACEMENT PACKAGE UP TO $500. 

The customer is responsible for providing accurate shipping information. If an order is RTS (returned to sender) due to the customer providing an incorrect shipping address or failing to pick up a parcel, the customer will be required to pay any RTS fees* as well as repay shipping fee if they would like to have it reshipped.

We do not issue refunds.

Privacy Policy

We operate responsibly, honestly, providing good customer service to make sure all our customers receive top quality product that is potent, authentic, tested and clean.

Your order is packaged professionally, with multiple levels of vacuum sealed bags. Our packages are discreet, have no cannabis odor, and are placed in general xpress post prepaid packaging.

Yes, recreational marijuana possession/usage is legal in Canada, and content in the fact that we and our competitors have been operating for many years without a single customer suffering a single legal issue.

Be aware that we operate a responsible, discreet, in-demand service, partnered with the best growers in the industry in an honest professional manner.

We only require that you are 19 years of age or older, a mature Canadian citizen living in Canada looking for some good bud.

Questions?

Check out our FAQ page for answers to some common questions we receive. Question still not answered? Contact Us